Returns & Warranty

The below table shows the time frames in which an item can be returned depending on if it is unwanted or faulty. It also shows what we are obliged to provide depending on when the fault occurred.

 

 

 

Condition

Unwanted*

Manufacturer fault

Fault within 30 days of purchase

Fault after 30 days of purchase

Consoles & VR

Mint (New)

30 days

12 months

Replacement or refund

Repair/ Replacement

Pre-owned

30 days

12 months

Replacement or refund

Repair / Replacement

Software & Accessories

 

Mint (New)

30 days

3 months

Replacement or refund

Repair / Replacement

Pre-owned

30 days

12 months

Replacement or refund

Repair / Replacement

Microsoft digital credit

N/A

30 days

3 months

Replacement or refund

Replacement

All other digital

N/A

Non-returnable

3 months

Replacement

Replacement

Gift card

N/A

Non-returnable

Non-returnable

Replacement

Replacement

*

Important information about 

uacia operates a 30 day returns policy online

  • Any product (excluding gift vouchers/gift cards/digital downloads*) may be returned for refund or exchange within 30 days of the purchase date, providing that the seal remains unbroken.
    Faulty software, where the seal has been broken may be returned up to 3 months after the despatch date or 12 months if preowned.
  • Faulty hardware and accessories may be returned up to 12 months after the despatch date.
  • Hardware or accessories may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 30 days of the despatch date. Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return.
  • Orders for TVs, Projectors, Laptops, Cameras and Mobile Phones purchased through our website may be cancelled up to seven working days from the day after the day on which they are received.
  • A valid proof of purchase is required for any return.
  • If sending the item back via our online service please remember to obtain proof of postage from the Post office ( At no extra cost to yourself)
    This does not affect your statutory rights.

Microsoft Digital Credit may be returned for refund or exchange within 30 days of the purchase date, providing that:

  • You have valid proof of purchase and the receipt displaying the code; and
  • The code has not been redeemed via Xbox Live